Join Program
Empowering Growth Through Mentorship
The USI Account Operations Mentoring Program is designed to strengthen the growth, confidence, and connection of our account operations professionals—supporting individual development while advancing our shared mission of client excellence.
This program is designed for Account Managers, Analysts, and all non-sales client-focused professionals who play a vital role in delivering exceptional service, building relationships, and driving success across USI.Through trusted relationships, mentors and mentees exchange knowledge, experiences, and insights that strengthen our culture of client-focused service, shared learning, and professional excellence. Mentoring at USI is more than professional development; it’s how we invest in our people, build meaningful connections, and shape the future of our organization together.
Just as we deliver customized solutions for our clients, we offer a customized development experience for our team members—tailored to each participant’s goals, strengths, and career path.
This six-month program provides a structured yet flexible opportunity for mentors and mentees to meet 1–2 times per month, fostering consistent connection, accountability, and progress toward individual development goals.
Participants Will Explore Key Development Areas
1. Communication, Relationships & Influence
Develop clear, confident, and professional communication skills that build trust and credibility. Strengthen virtual collaboration, executive presence, and relationship management across clients, peers, and leaders. Learn to communicate strategically and influence outcomes with clarity and confidence.
2. Technical Mastery, Systems & Operational Excellence
Deepen your understanding of USI’s business, systems, and processes to deliver exceptional client service. Strengthen technical and industry expertise, master technology tools, and adopt best practices that drive accuracy, efficiency, and consistency in every interaction.
3. Strategic Thinking, Problem-Solving & Prioritization
Sharpen your ability to think critically, manage time effectively, and resolve challenges with confidence. Learn to prioritize workload, delegate appropriately, and approach complex issues with sound judgment, creativity, and accountability.
4. Career Growth, Purpose & Agility
Connect your daily work to the bigger picture—understanding how your contributions impact clients, teams, and USI’s success. Develop resilience, adaptability, and a continuous learning mindset while exploring career mobility and long-term growth opportunities within USI.
Through Mentoring, Participants Will:
Build authentic, trusted relationships with experienced professionals
Expand internal networks and visibility across the organization
Strengthen technical, professional, and leadership skills
Collaborate across teams and functions to enhance service delivery
Reinforce a culture of continuous learning, inclusion, and shared success
- DEVELOP your coaching, feedback, and critical thinking skills by guiding others through real-world challenges and opportunities.
- GROW your professional network and strengthen relationships across the organization.
- ADVANCE your leadership capabilities by modeling collaboration, communication, and accountability.
- GAIN a deeper understanding of USI’s business, culture, and the critical role Account Operations plays in delivering client excellence.
- GROW your professional network and build meaningful connections with experienced mentors.
- LEARN to navigate workplace challenges with confidence, clarity, and support.
- DEVELOP essential skills in communication, leadership, and strategic thinking.
- EXPLORE new opportunities, gain career insight, and take intentional steps toward your long-term goals at USI.
